By using Crash Game you agree to the collection and use of your data as described in this Privacy Policy. We keep your information secure and never sell it to advertisers.
1. Introduction
At Crash Game, we take your personal privacy seriously — not just as a legal obligation, but because we genuinely believe players deserve to know how their information is used. This Privacy Policy applies to all players who register, deposit, play or otherwise interact with the Crash Game platform, whether through our website or mobile app.
This document explains what personal data we collect from you, the reasons behind that collection, how we keep it secure, who we may share it with, and the rights you have over your own information. If you have questions about anything written here, our support team is always available to help.
By creating a Crash Game account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and agree to the practices described. This policy should be read alongside our Terms and Conditions, which together form the full agreement between you and Crash Game.
Simple promise: Crash Game does not sell, rent or trade your personal data to third-party marketers. Your information is used only to operate and improve the platform and to keep your account secure.
2. Data We Collect
We collect information in several ways — directly from you when you register or interact with the platform, automatically as you use the service, and occasionally from third parties such as payment processors or identity verification services.
Information You Provide Directly
- Registration details: Full name, date of birth, email address, mobile number and chosen username/password when you create your account.
- Identity verification: Government-issued ID, proof of address or selfie images when we are required to verify who you are before processing a withdrawal.
- Payment details: JazzCash account number, Easypaisa wallet number, Raast ID, bank account details or card information used for deposits and withdrawals.
- Communications: Messages, emails and chat logs when you contact our support team.
- Preferences: Language settings, notification preferences and any other choices you make within your account settings.
Information Collected Automatically
- Device & browser data: IP address, device type, operating system, browser version and screen resolution.
- Usage data: Pages visited, games played, session duration, bet history, deposit and withdrawal activity.
- Location data: Approximate geographic location derived from your IP address — we do not collect precise GPS location.
- Cookies and tracking: See Section 7 for full details on how we use cookies.
Minimum necessary approach. We only collect data that is genuinely needed to operate the platform, verify accounts, process payments and protect against fraud. We do not collect data we do not need.
3. How We Use Your Data
The information we collect is used for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation & management | Name, email, mobile number, date of birth, username |
| Processing deposits & withdrawals | Payment method details, account balance, transaction history |
| Identity & age verification | ID documents, date of birth, selfie images |
| Fraud prevention & security | IP address, device data, login history, transaction patterns |
| Customer support | Account details, communication history, transaction records |
| Platform improvement | Usage data, game preferences, session data |
| Promotional communications | Email address, mobile number (only with your consent) |
| Responsible gaming monitoring | Betting patterns, deposit frequency, session length |
We will never use your personal data for purposes beyond those listed above without first informing you and, where required, obtaining your consent.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contractual necessity: Processing your registration data, payment details and account activity is necessary to fulfil the contract between you and Crash Game as outlined in our Terms and Conditions.
- Legitimate interests: Fraud detection, platform security, abuse prevention and general platform improvement are carried out under our legitimate business interests, provided those interests do not override your rights.
- Legal obligation: We may be required to process or retain certain data to comply with applicable laws, including financial regulations and anti-money-laundering requirements.
- Consent: Marketing communications by email or SMS are sent only with your explicit consent. You may withdraw consent at any time by contacting support or adjusting your notification preferences in your account settings.
5. Data Sharing
Crash Game does not sell or rent your personal data. We may share your information with trusted third parties only in the following circumstances, and only to the extent necessary for the stated purpose:
- Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processors receive the payment information required to complete your transactions securely.
- Identity verification providers: Third-party KYC (Know Your Customer) services that help us verify your age and identity before processing large withdrawals.
- IT and hosting providers: Secure cloud infrastructure partners who store and process platform data on our behalf under strict data processing agreements.
- Analytics services: Aggregated, anonymised usage data may be shared with analytics tools to help us understand how the platform is being used and where it can be improved.
- Legal and regulatory bodies: Where required by applicable law or valid legal process, we may disclose account or transaction data to relevant authorities.
All third parties that handle your data on our behalf are bound by data processing agreements that require them to handle your information securely and only for the specified purpose.
6. Payment Data
When you make a deposit or request a withdrawal on Crash Game using JazzCash, Easypaisa, Raast, Bank Transfer or any other supported payment method, your payment details are transmitted directly to our payment processing partners via encrypted connections. Crash Game does not store your full payment credentials on our own servers.
Transaction records — including amounts, dates, payment method types and outcomes — are stored as part of your account history. These records are retained for the periods described in Section 8 and may be accessed by our support and finance teams when investigating payment queries or disputes.
Stay safe. Crash Game staff will never ask for your JazzCash PIN, Easypaisa password or full card number via chat, email or phone. If anyone asks for these details claiming to be from our team, please do not share them and report the incident to support immediately.
7. Cookies & Tracking Technologies
Crash Game uses cookies and similar tracking technologies to make the platform work properly and to improve your experience over time. A cookie is a small text file stored on your device when you visit our website or use our app.
Types of Cookies We Use
- Essential cookies: Required for the platform to function. These handle your login session, remember your preferences and keep your account secure. They cannot be disabled.
- Analytics cookies: Help us understand how players use the platform — which games are popular, where players spend time and where technical issues occur. Data from these cookies is aggregated and anonymised.
- Preference cookies: Remember your settings such as language preference and notification choices so you don't have to re-enter them every time.
- Security cookies: Detect and prevent fraudulent activity, suspicious logins and account abuse.
Most browsers allow you to control or disable cookies through their settings. Please note that disabling essential cookies may prevent parts of Crash Game from functioning correctly. Continued use of the platform after reviewing this policy constitutes acceptance of our cookie practices.
8. Data Retention
We retain your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable laws and regulations.
- Active accounts: Your account data is retained for as long as your account remains open and active.
- Closed accounts: After account closure, we retain core account and transaction records for a minimum of five years to meet financial record-keeping obligations.
- Identity verification documents: Retained for the duration of your account plus a reasonable period after closure, as required for anti-fraud and regulatory purposes.
- Support communications: Retained for up to three years following the last interaction to allow us to resolve any follow-up disputes or queries.
- Marketing consent records: Retained until you withdraw consent, plus a short additional period for audit purposes.
Once the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you.
9. Data Security
Protecting your personal information is a top priority for Crash Game. We implement a range of technical and organisational measures to safeguard your data against unauthorised access, loss, alteration or disclosure.
- Encryption: All data transmitted between your device and our servers is protected using TLS (Transport Layer Security) encryption.
- Access controls: Only authorised staff with a legitimate business need can access your personal data, and all such access is logged and monitored.
- Password security: Account passwords are stored as one-way hashed values — even our own staff cannot read your password.
- Fraud monitoring: Automated systems monitor login activity and transaction patterns for signs of account compromise or fraudulent behaviour.
- Third-party audits: Our payment processing and hosting partners undergo regular security assessments and maintain industry-standard certifications.
Despite these measures, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your Crash Game account and to enable any additional security options available in your account settings.
10. Your Rights
As a Crash Game player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 13.
Right to Access
You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
Right to Rectification
If any personal data we hold is inaccurate or out of date, you can ask us to correct it. You can also update some information directly within your account settings.
Right to Erasure
You may request that we delete your personal data in certain circumstances. Note that legal retention obligations may mean we cannot delete all data immediately upon request.
Right to Restrict Processing
You can request that we limit how we process your data while a dispute or query is being resolved.
Right to Data Portability
You can request a copy of your personal data in a structured, commonly used format for transfer to another service where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent — such as marketing emails or SMS — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
11. Minors
Crash Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, all players are required to confirm that they are 18 years of age or older, and identity verification checks are carried out where there is any doubt about a player's age.
If we discover or are informed that a player is under 18, we will immediately suspend the account, conduct an investigation, and take appropriate action including the return of any deposited funds. If you believe a minor has registered on our platform, please contact us immediately using the details in Section 13.
Parents and guardians: Please ensure your children do not have access to your Crash Game account or your payment credentials. We support responsible gaming tools including account-level restrictions — contact support for assistance.
12. Changes to This Policy
Crash Game may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we make material changes, we will notify registered players by email or by displaying a prominent notice on the platform.
The revised policy will always show an updated "Last Updated" date at the top of this page. We encourage you to review this page periodically so you stay informed about how we protect your data. Continued use of Crash Game after a policy update has been posted constitutes your acceptance of the revised terms.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how we handle your personal information, please reach out to our support team:
Email: [email protected] — please include your registered username and a clear description of your query so we can assist you as quickly as possible.
We aim to respond to all privacy-related queries within 72 hours. For general questions about the platform, you may also find answers on our FAQ page.
How We Protect Your Privacy
Six ways Crash Game keeps your personal data safe and under your control.
End-to-End Encryption
All data sent between your device and our servers travels through TLS encrypted channels — your information is protected from the moment it leaves your screen.
No Data Selling — Ever
We never sell, rent or trade your personal data to third-party advertisers or data brokers. Your information stays within Crash Game and trusted service partners only.
Secure PKR Payments
JazzCash, Easypaisa, Raast and bank transfers are processed through encrypted gateways. Your full payment credentials are never stored on Crash Game servers.
You Control Your Data
Access, correct, export or delete your personal data at any time. Your rights are clear, the process is straightforward, and our team is here to help.
Fraud Detection 24/7
Automated systems monitor login activity and transactions around the clock. Any unusual behaviour triggers an immediate review to protect your account.
Transparent by Default
This policy is written in plain, readable English for Pakistani players — no legal jargon, no hidden clauses. If something is unclear, just ask our support team.
Play with Confidence in Pakistan
Your data is protected, your payments are secure, and your privacy is respected. Create your free Crash Game account today and enjoy crash games, casino, bingo and PSL cricket promotions — all in PKR.